Anyone who wishes to schedule an appointment as a new client for color or any type of extension services must first schedule a consultation. This only takes 15-30 minutes, but with such varying service times and supplies needed it is necessary to discuss these services before we can schedule them. If an appointment request is made without a prior consultation the appointment request will be denied.


Please allow 24 hours notice for any cancellations or rescheduling as it's very difficult to fill a spot on short notice. If this happens we may require a "rebooking fee" which is in the amount of the missed service. In the event of repeated "no shows" we may choose to no longer schedule you.


If anything doesn't seem right about your hair please let us know within 7 days to ensure we get you in for an adjustment. Anything after 7 days will be considered a new appointment at regular price. No refunds will be issued for services or products.